The most natural sounding AI receptionist for Allied Health.
Yumee will answer every call, 24/7, and book, reschedule and cancel straight into your practice management system, while the patient is still on the line.
- No sales call
- No lock-in
Built to book into
Built to be the receptionist you'd hire. Natural, quick, and priced for a single clinic.
Most natural sounding
Warm, unhurried, and it knows when to stop talking. Judge it yourself on the sample calls below.
Lowest latency
No awkward pause after the caller stops speaking: the gap that gives an AI receptionist away.
Cheapest compared to other AI receptionists
Indicative pricing from $29 a month, on this page. No setup fee, and no sales call to find out.
Hear it take a call. Two sample calls, two voices, one simulated clinic.
New patient booking
A new patient calls about a sore back, changes his mind about the day halfway through a sentence, and books an initial assessment.
Sample call · simulated clinic
Read transcript
- yumee Hi! Thanks for calling Saltbush Physio. You're speaking with Yumee, how can I help?
- Caller Uh, hey. Um, I- I did my lower back on the weekend. Um lifting a couch in a mate's- at a mate's place and it's- it's playing up. I just want to book in and get it sorted.
- yumee Mm-hm. Oh, no, the couch move. That one gets everyone. Sorry you're dealing with that. Ah. We can help. So that'd be an initial consultation about 45 minutes so the physio can get the full picture.
- Caller Yeah.
- yumee What sort of day and time suits you?
- Caller Um, yeah, what about Thursday? Oh, actually, uh, no, hang on, Wednesday. Wednesday's better. Um, after work if- if you've got anything.
- yumee Okay. Okay. Let me just pull up Wednesday's diary. Alright, Wednesday after work, I've got James at 5:15. That'd be the latest available that day. Would that work for you?
- Caller Uh, yeah, 5:15's good. I- I can't do- uh, anything before 4:30, but 5:15's fine.
- yumee Great. Just to set you up as a new patient, can I grab your full name?
- Caller Yeah. Uh, Liam Kavanagh. K-A-V-A-N -A-G-H.
- yumee Thanks, Liam. So, Kavanagh, K A V A N A G H. And what's your date of birth?
- Caller Fourteenth of March, ninety-one.
- yumee Mm-hm. Great, thank you. And is the number you're calling from now, oh four nine one, five seven zero, one five six, the best one to send your confirmation to?
- Caller Yeah, that's the one.
- yumee Okay, I'll just pop that in for you now. Okay, all sorted. You're booked in with James tomorrow, Wednesday 30th of September at 5:15 for an initial consultation. You'll have a confirmation text in a sec with a short intake form. Hope the back settles a bit before then.
- Caller Okay. Oh, uh, yeah, thanks.
- yumee Yeah, no worries.
- Caller Sorry, are you- are you, like, a real person? [chuckle] You're very on to it.
- yumee [laugh] I'm Yumee, the clinic's AI receptionist. I can sort anything that a booking needs. If you'd rather talk with a team member, I can have someone give you a call. But you're all set for tomorrow.
- Caller Uh-ha, fair enough. That's pretty cool. And oh yep, and the text's just come through.
- yumee Great. Glad it came through. Take care of that back, and we'll see you tomorrow.
- Caller Nah, that's it, legend. Thanks. Bye.
- yumee No worries, bye.
Read transcript
- yumee Hi! Thanks for calling Saltbush Physio, you're speaking with Yumee. How can I help?
- Caller Hey, um yeah, I did my back in on the weekend, lifting a couch with a mate. And uh it's yeah, been it's been pretty sore. So, I I want to book in.
- yumee Mm-hm. Oh. Uh-huh. Oh, no, not the couch move. That gets everyone! All right, let's get you sorted. Uh So for a new injury, we start with an initial consultation.
- Caller Mm.
- yumee That's 45 minutes.
- Caller Uh-huh.
- yumee What kinda day and time would suit you best?
- Caller Um, [lip smack] Thursday, uh, actually no, hang on. Wednesday. Wednesday's better. Um, after work if
- yumee Mm-hm. Okay.
- Caller anything going cuz yeah, I finish at 4:30.
- yumee Okay, let's have a look. Okay, on Wednesday we've got James free at 5:15. That'd give you enough time to get here after work.
- Caller Yep.
- yumee Great. I'll pop you in for an initial consult then. Uh Just so I can set you up as a new patient, what's your full name please?
- Caller It's Liam Kavanagh. K A V A N A G H.
- yumee Thanks, Liam. K A V A N A G H. Lovely, and what's your date of birth?
- Caller Mm. Fourteenth of March, ninety one.
- yumee Brilliant. And is the number you're calling from, oh four nine one, five seven zero, one five six, the best one to reach you on?
- Caller Yeah, that's me.
- yumee Okay, I'll just pop that in for you now. Okay, you're booked! Wednesday 30th of September, 5:15 with James for an initial consultation. You'll get a confirmation text in a moment with a short intake form link to fill out before you come in. Hope that back eases up a bit before then.
- Caller Mm-hm. Uh sorry, are you like [laugh] are you a real person? You're very on to it.
- yumee [laugh] Fair question. You're speaking with Yumee, the clinic's AI receptionist. I can sort out anything a booking needs. If you'd rather, I can also have one of the team call you, but you're all set for Wednesday.
- Caller Ha! Fair enough. That's pretty cool. Oh, yep, and the text has just come through.
- yumee [laugh] Great! You're all good to go then, Liam. We'll see you Wednesday arvo. Take care till then.
- Caller Nah, that's it. Legend, thanks. Bye.
- yumee No worries. Bye.
Reschedule and a care-plan question
A returning patient moves her appointment, joins the waitlist for her usual physio, and asks how many Medicare-covered sessions she has left.
Sample call · simulated clinic
Read transcript
- yumee Hi! Thanks for calling Saltbush Physio, you're speaking with Yumee. How can I help?
- Caller Uh, hi, Yumi. It's Margaret Hughes here. I've got an appointment with James on Thursday morning, but My daughter's needing me to mind the grandkids that day, so I need to move it if I can.
- yumee [chuckle] Yeah, the grandkids! Of course. Happy to help with that. Just so I can pull up the right file, could I just check your date of birth please?
- Caller Mm-hm. Yep, it's the third of June, fifty-eight.
- yumee Mm-hm. Thanks Margaret. Okay, I've got you here. You’re booked with James this Thursday at 10:15. Let's see what's open. Hmm. Right, James is fully booked for the rest of this week, I'm afraid, but he's got Monday at 3:30 or Tuesday at 9. If you'd rather stay in this week, Sarah can see you Wednesday at 2:15 or Friday at 11:40.
- Caller Mm-hm.
- yumee What would work best for you?
- Caller Oh that's a shame. [sigh] The knee's been giving me a bit of grief. Um, I'd really rather stick with James if I can.
- yumee Oh no.
- Caller Could I take the Monday one, please? Yeah, the 3:30.
- yumee Sure thing. I'll just pop that in for you now. Alright, that's all done. You're now in with James on Monday the 5th of October at 3:30 for your GP care plan consult, and I've sent the confirmation text through to you. Since it's more than 24 hours notice, there's no cancellation fee.
- Caller [mouth noise] Oh! Sorry love
- yumee Oh- no worries, go on.
- Caller Uh, is that still on my care plan? I can never remember how many I've got left.
- yumee Yeah. You're all good. Your GP referral's on file. You've used three of your five Medicare sessions this year, so this one will be number four, leaving one after that. The fee's 110, and Medicare gives you 63.40 back on the spot, so your gap's 46.60.
- Caller Uh-huh.
- yumee Just a heads-up, those five are shared across all allied health, not just physio.
- Caller Right, thanks love, that's helpful. I always lose track. [laugh]
- yumee [chuckle] No worries. It happens to everyone. You're all set for Monday arvo, and we'll pop you on James' waitlist too, just in case something earlier this week opens up.
- Caller Oh, that'd be great. Thank you.
- yumee Too easy, Margaret. Good luck with the grandkids, and we'll see you Monday.
- Caller No, that's everything. You've been wonderful. Thanks, love. Bye.
- yumee You're welcome. Bye now!
Read transcript
- yumee Hi! Thanks for calling Saltbush Physio, you're speaking with Yumee. How can I help?
- Caller Oh, hi! It's Margaret Hughes here. I've got an appointment with James on Thursday morning, but my daughter's asked me to look after the grandkids, so, I need to shift it, please. I uh, [chuckle] I really don't wanna miss out on seeing him. He's so good with my knee.
- yumee Mm. [chuckle] Aww, Margaret. Oh, the grandkids will keep you on your toes, I'm sure. Before I go into your file, can I just check your date of birth, please?
- Caller Mm-hm. Yeah, sure, love. Third of June, fifty-eight.
- yumee Thanks, Margaret. That's all matched up. I can see your appointment with James this Thursday at 10:15. Let's see what else we can do for you.
- Caller Mm-hm.
- yumee James is booked out for the rest of this week. But his next spot is Monday at 3:30, or Tuesday at 9. If you'd prefer to be seen sooner, Sarah's available tomorrow, Wednesday at 2:15, or Friday at 11:40.
- Caller Oh. Oh, that's a bit of a shame.
- yumee What works best for you?
- Caller Hmm, oh.
- yumee Mm-hmm.
- Caller He's booked out, is he? Hmm. Oh, that's a bit of a shame. My knee's been giving me a bit of grief. I'd [sigh] I'd really prefer to stay with James. Yeah.
- yumee Aww, sorry.
- Caller Umm...
- yumee Yeah, he's great with knees, you're right. Well, if you'd like, I can move you to his next available on Monday the fifth at 3:30. And I'll pop you on the waitlist for anything sooner with James this week.
- Caller Mm-hm. Yeah, okay. That that sounds good, love. Monday at 3:30. And yeah, please put me on the waitlist if anything pops up sooner with him.
- yumee Okay, yep, no worries. I'll just pop that in for you now. Okay, that's all done. You're moved to Monday, the fifth of October at 3.30 with James for your GP care plan consult, and I've added you to his waitlist for this week.
- Caller Mm-hm.
- yumee You'll get a text confirmation in a sec,
- Caller Oh, sorry love.
- yumee Yeah.
- Caller Oh, sorry love. Is that still on my care plan? I can never remember how many I've got left.
- yumee Yep, still on your care plan. After this one, you'll have used four of your five sessions for the year, so you'll have one left. Your GP's referral is on file, and on the day, you'll just pay the forty six sixty gap, and we do the Medicare rebate on the spot.
- Caller Uhm. Oh, okay, that's clear, thank you.
- yumee You're welcome, Margaret. Give your grandkids a big cuddle from me, won't you? And I hope that knee behaves itself till Monday.
- Caller [laugh] Ah, I hope so too. No, that's everything, you've been wonderful, thank you, love. Bye.
- yumee Bye, Margaret. Take care.
Built for allied health. One receptionist for every kind of room.
Illustration: a physiotherapist assesses a patient's bent knee on a treatment table.
Caller: Can I get in for my knee this week?
yumee: Thursday at 8:15am is free for an initial assessment. Want me to book it?
Physiotherapy
Physiotherapy, 1 of 5
Enterprise-grade security
Built to the privacy law of every market Yumee serves, with the data processing agreement published before launch.
Australian Privacy Act
Built to its principles · DPA ready
NZ Privacy Act
Built to its principles · DPA ready
UK GDPR
Built to its principles · DPA ready
PMS keys encrypted
Your practice software credentials are encrypted before they are stored, with the key held outside the database.
Patient details stay out of logs
Logs, error reports and analytics name a call by its reference and clinic, never by who rang.
Transcripts deleted on schedule
After 30 days by default, or any window from 1 to 365. Calls are not recorded at all.
One price list, and no one to ask for it.
Self-serve, so there is no sales team priced into it. Starter is $99 for 100 calls; annual is two months free on Starter and up.
Solo
$29/mo · 30 calls
Live patient calls on a smaller volume, with self-serve and community support. Overage $1.50/call.
Join the waitlistStarter
Recommended$99/mo · 100 calls
Dedicated number, full PMS booking, ROI dashboard. Overage $1.50/call.
Join the waitlistGrowth
$199/mo · 250 calls
For busier rooms and multi-practitioner clinics. Same overage rate.
Join the waitlistScale
$399/mo · 500 calls
For multi-practitioner clinics at volume. Overage drops to $1.25/call.
Join the waitlist
Indicative pricing in Australian dollars while Yumee is in build. Nothing here is purchasable yet, and pricing for other markets is set at launch. Joining the waitlist costs nothing and commits you to nothing.
- No lock-in
- Monthly. Cancel in the dashboard.
- No setup fee
- Because there's no setup call.
- Your number stays yours
- Forwarding only. Unforward any time.
Questions clinic owners actually ask.
Will it sound like a robot to my patients?
Test calls on your own clinic's data are part of the plan for launch. Call it yourself, be difficult, and decide before you put it in front of a patient.
What if it books the wrong thing?
It will book only from your live calendar and your rules, summarise every call, and run a config check before a clinic takes its first real patient call.
Do I have to change my phone number?
No. You will keep your number and forward it, after hours only, or all the time, or just when reception is busy. Turn it off whenever you like.
When does it launch?
Not until the first practice management integration is finished and tested, and we are not putting a date on it. The waitlist is how you hear first.
What does joining the waitlist do?
A confirmation lands straight away, then one email when Yumee opens. No card, and an unsubscribe link on both.
How will patient data be handled?
Patient details are kept out of our logs and our analytics by design, call recording is off by default, and call transcripts are deleted after 30 days along with the caller's number.
Someone's calling your clinic tonight.
Yumee is in build. Join the waitlist and you'll hear the moment it opens.